Warranty

MEELOD LIMITED 1-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

All MEELOD electric bikes that from https://meelod.com are covered under our 1-year warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the initial purchaser and the 1-year warranty would be started since the initial owner has received it.

COVERED PRODUCTS

MEELOD will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

1. Frame

MEELOD electric bike frames are covered by a replacement warranty for 1 years. This warranty includes a replacement frame only. Labor charges to changeover parts and shipping costs to replacement frames are not included.

MEELOD reserves the right to use scratch and dent stock when replacing a frame under this warranty.

Frame issues that are excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, impact marks
• Impact damage
• Non-reversible modification (drilling/welding)
• Chain guard mount to the frame if applicable

2. Batteries

MEELOD batteries are covered by a 1 year prorated warranty.

During 1 years of service – A defective battery will be repaired or replaced at no cost to the customer at the discretion of MEELOD (Shipping costs are not included). The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

After the first 1 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1-year warranty based on the pro-rated purchase date.

No cash reimbursement will be made. Batteries can be assessed and found defective directly by MEELOD only.

3. Motors

MEELOD motors are covered by a replacement warranty for 1 years. This warranty includes a replacement motor with a wheel set except tires. Labor charges to changeover parts and shipping costs to replacement parts are not included.

MEELOD reserves the right to use scratch and dent stock when replacing a motor wheel set under this warranty.

• Corrosion
• Paint fade, scratches, impact marks
• Impact damage
• Rear wheel incorrect assemble
• Motor cable wrong connection

4. Controllers

MEELOD controllers are covered by a replacement warranty for 1 years. This warranty includes a replacement controller. Labor charges to changeover parts and shipping costs to replacement parts are not included.

MEELOD reserves the right to use scratch and dent stock when replacing a controller under this warranty.

• Corrosion
• Paint fade, scratches, impact marks
• Impact damage
• Improper modification
• controller cable wrong connection

5. Chargers

MEELOD chargers are covered by a replacement warranty for 1 years. This warranty includes a replacement chargers. Shipping costs to replacement parts are not included.  

MEELOD reserves the right to use scratch and dent stock when replacing a charger under this warranty.

• Corrosion
• Paint fade, scratches, impact marks
• Impact damage
• Did not follow the instructions when charging the battery

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

2. Scratches, dents, and cosmetic damage, unless caused by:

• MEELODProduct that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible;
• Ordinary wear and tear;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by MEELODwith the Products;
• Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

• Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
• Where the Battery has been used in equipment other than the Bike for which it is specified;
• Where any of the seals on the battery are broken or show evidence of tampering

Original MEELOD parts & components are covered by a 1-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

This Limited Warranty does not cover:

1. Parts compromised due to corrosion due to the elements (moisture, heat, etc);

2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;

3. The Warranty of the suspension forks, lights, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, wiring harness, LCDdisplay, kickstand, reflectors, and hardwareonly 30 days after receiving the goods. Parts damaged during use after 30 days will be charged to the customer. Labor charges to changeover parts to replacement are not included;

4. Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by MEELOD. Parts not typically covered include but are not limited to:

Bearings

Handlebar Grips

Shifter, brake cables and casings

Sprockets

Stripped threads/bolts

Brake Pads

Rotors

Spokes

Tires/Tubes

Chains

Chain Rings

Cassettes

Crankset

Tools

CLAIMS PROCESS

1. Warranty Claims

All claims to this warranty must be made through MEELOD ( https://meelod.com ) and submitted to support@meelod.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact support@meelod.com as there may be a simple fix for your problem. Valid warranty claims will be processed through MEELOD within 1 years of initial purchase.

MEELOD will not replace any part without first seeing photos or videos of the damaged product. Customers need to provide us with evidence by email.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@meelod.com and provide us with photo or video proof.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.